Membership

Family of 11 hits the jackpot by winning Instagram #ZooHoliday photo contest

It’s been eight months since the Rowland family won a one-year Zoo membership, and they can’t stop visiting.

blg_RowlandFamLFCZ

The Rowland family: Becca, 15; Abby, 14; Elizabeth, 12; Anna, 10; Daniel, 9; Naomi, 6; Leah, 4; Esther, 2; and Lydia, 10 months.

In our first Instagram photo contest last December, we asked guests to tag us with a holiday photo shot at the Zoo. We couldn’t help but choose this family of 11 as the winner after they gathered around our iconic bronze giraffe statue, then creatively added a winter scarf around her neck to make their photo picture-perfect.

The family membership couldn’t have gone to a more appreciative family. Matthew and Jane Rowland homeschool their nine kids, ranging in age from 10 months to 15 years. It’s a special day when they can take their children out to our interactive classroom.

“Several of our children have participated in the Junior Zookeeper program,” Jane Rowland said. “They’ve learned so much about science and taking care of farm animals. It is so awesome that we can make learning fun and an adventure whenever we come to the Zoo.”

A typical day at the Zoo for the Rowland family starts with rides on the carousel, followed by a stop at their favorite exhibit, the Giants of the Savanna.
They like to finish the day by cooling off at the Lacerte Family Children’s Zoo. “The little ones especially love dipping their feet in the pond,” Jane said.

Our #ZooHoliday contest was the first Instagram contest the Rowlands have ever entered. And they’re loyal Dallas Zoo guests, having had a membership for the past 12 years. We appreciate that the Rowlands are active members, and that they help spread the word about the great things we’re doing.

And this spring, we had nearly 250 guests enter our #DallasZooStatues Instagram contest, tagging their favorite photos posing with our bronze animal statues found across the zoo. Congratulations to Teresa Miranda for her winning photo!

Watch our Instagram feed at @dallaszoo for more contests, and you may win something cool, too.

Categories: Children's Zoo (Lacerte Family), Education, Media, Membership, Social Media | Tags: , , , , , , , , | Leave a comment

Monorail Safari remains closed for in-depth assessment

blg_MonorailWaterfallThe Monorail Safari will remain closed while the Dallas Zoo brings in outside experts to collaborate on a top-to-bottom evaluation of the popular people-mover, which serves more than 200,000 visitors each year.

The monorail halted Wednesday after an off-site voltage surge from an Oncor feeder line. The heat was not a factor, nor did the train malfunction; it’s designed to stop after a significant power event. The 48 passengers and the driver climbed down 12-foot ladders. The evaluation will explore why the train remained stopped after the power supply was restored and examine the overall electrical systems and components of the entire monorail.

“Our emergency plan worked exactly as it should have Wednesday during this unfortunate incident,” said Gregg Hudson, president and CEO of the Dallas Zoo. “However, as one of the nation’s leading zoos, we won’t rest until we get answers about anything that affects our visitors’ experience. This comprehensive evaluation will give us the information we need to decide about the monorail moving forward.”

The zoo has reached out to several firms specializing in public conveyances and anticipates having a contract signed next week. The evaluation is expected to take several weeks.

Zoo members may exchange their monorail coupons for free rides on the Safari Express mini-train on Picnic Ridge.

The Monorail Safari includes three low-speed electric trains, each with 13 cars that move at 3 mph. It runs on a one-mile loop around the back side of the 106-acre zoo, allowing visitors to see six habitats not accessible by foot: mountain, woodlands, river, arid, semi-arid and bush. It also circles above the Chimpanzee Forest, Nile crocodile pond and Penguin Cove. It’s one of just a few in the nation that goes uphill and downhill; the inclines are necessary because the Dallas Zoo sits on a hilly, heartland prairie forest.

The 24-year-old monorail has been upgraded through the years with updated components, including the electrical system and the 12 motors that propel each train. These efforts have extended the monorail’s lifespan significantly. Repairs and updates are performed by the zoo’s experienced eight-member team of mechanical and electrical experts, which also works with outside consultants as needed.

“Our monorail team is experienced and creative,” Hudson said. “Most have been working with this train for more than a decade, so they’ve very familiar with it. Their hard work is the reason why millions of visitors have been able to experience the Monorail Safari over the past 24 years. We are willing to do whatever it takes to ensure that our guests are not inconvenienced by another unexpected stoppage.”

Categories: Exhibits and Experiences, Guest Services, Media, Membership, Monorail Safari | Tags: , , , , , | Leave a comment

Brought to you by the Dallas Zoo